Shipping, Returns and Exchange policy
- The price of your shipping is calculated based on the weight of the items purchased.
- We send via Australia Post and courier (Mail Plus). Courier orders are dispatched on Wednesdays and Fridays. Australia Post orders are dispatched at least once a week.
- Delivery timeframes are out of our control however MailPlus provide an incredible service. More than 95% of Mail Plus deliveries are proven to be delivered on time, with 84.3% delivered the next day.
- Courier service is not available for:
- Orders over 5kg
- Orders containing Synthetic Leather
- P.O. Box and Parcel locker addresses
- Some regional locations
- We ship worldwide
- We can only send fabric to USA and Canada; any notions or accessories will be refunded.
- No refund is applicable to postage paid once the order has been fulfilled.
- Wherever possible we use compostable and plastic free packaging with less bells and whistles in an attempt to reduce waste.
- Where pre-order items are ordered in the same order as in stock items, the in stock items may be held until pre-order arrives at HQ. If you wish to receive your in stock items first, please place separate orders.
Returns & Exchanges
- We do not accept returns due to change of mind.
- Once your return has arrived and is inspected, we will send you an email to notify you that this has been received. We will also notify you of the approval or rejection of your return or exchange.
- If you are approved, we will contact you to discuss the replacement options. We only replace items if they are defective or damaged.
- In order to discuss an exchange, please contact us via Messenger or send us an email at firstname.lastname@example.org
- Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- A restocking fee of may apply.